Troubleshooting Guide

Solution: - Clear browser cache and cookies - Chrome: Settings   Privacy   Clear browsing data - Firefox: Settings   Privacy   Clear Data - Safari: Preferences   Privacy   Manage Website Data   Remove All - Then refresh page (Ctrl+F5 or Cmd+Shift+R for hard refresh)

Solution: - Disable ad blocker for tradedots.ai - uBlock Origin: Click icon   Power button to disable for site - AdBlock Plus: Click icon   "Don't run on pages on this domain" - Test if AI App loads with ad blocker off

Supported browsers:  Chrome 90+ (recommended)  Firefox 88+  Safari 14+  Edge 90+ L Internet Explorer (not supported)  Solution: Update browser to latest version or switch to Chrome

Solution: - Enable JavaScript in browser settings - Chrome: Settings   Privacy   Site Settings   JavaScript   Allowed - Firefox: about:config   javascript.enabled   true

Solution: - Temporarily disable VPN - Try connecting without proxy - If corporate network, whitelist tradedots.ai with IT

AI App update frequency: - Market hours (9:30 AM - 4:00 PM ET): Every 10 minutes with auto-refresh  Solution: Verify current time is during market hours If outside market hours, scores reflect last market close data Updates automatically on the front end during trading hours

Possible causes: - Market data provider experiencing delays - High volume day (unusual activity) - Exchange halts or circuit breakers  Solution: - Check tradedots.ai status page - Compare with other data sources (Yahoo Finance, TradingView) - Wait 5-10 minutes and refresh

Score reflects: - Last 5-20 days of price action (momentum factors) - Current technical setup (pattern, support/resistance) - Today's volume and volatility  What it does NOT reflect: - News that just broke (takes 1-2 hours to impact technical score) - After-hours moves (updates at 9:30 AM next trading day) - Pre-market moves (partially reflected, full update at 9:30 AM)  Solution: Score lags fundamental news by design (technical analysis) This is expected behavior, not a bug

No minimum criteria for appearing on AI App, but: - Volume and price movement patterns affect ranking - Insufficient volume or momentum may result in lower/no ranking - Recent IPOs need trading history to establish patterns  Solution: - Stock may not have sufficient volume or momentum patterns currently - Price movement and technical factors need to align for ranking - Check back later - rankings change as market conditions evolve - Not appearing doesn't mean excluded, just not ranking today

Steps: 1. Click "Clear All Filters" button 2. Verify you see full list (1000+ stocks) 3. Apply ONE filter at a time 4. Check if each filter works independently 5. If one filter fails, note which one and report to support

Some filter combinations yield zero results: - Technology sector + Score >95 + Volume Surge >90 - May have 0 stocks meeting ALL criteria today  Solution: - Loosen one filter (e.g., Score >90 instead of >95) - Check "Results count" to see how many stocks match - If 0 results, filters too restrictive

Filters saved in browser localStorage May become corrupted  Solution: - Open browser console (F12) - Type: localStorage.clear() - Refresh page - Reapply filters

Check: 1. TradingView   Indicators button (top toolbar) 2. Search "TradeDots" 3. You should see all 6 indicators with "Added" or "Remove" button 4. If "Add" button showing, click it to install  Common mistake: Thinking indicator auto-installs when you subscribe You must manually install each indicator in TradingView

TradingView plan limits: - Free: 2 indicators max per chart - Pro: 5 indicators max - Pro+: 10 indicators max  Solution: - Count how many indicators on chart (check legend) - Remove unused indicators to free up slots - Or upgrade TradingView plan

Some stocks lack historical data: - Recent IPOs (<1 year) - Low volume stocks - International stocks not in TradingView database  Solution: - Test indicator on SPY or AAPL (always has data) - If works on SPY but not your stock, stock data issue not indicator issue

Indicator may be hidden or minimized: 1. Click indicator name in legend (bottom left) 2. Look for "eye" icon - if crossed out, indicator hidden 3. Click eye icon to show indicator 4. Check if visual elements now appear

Some indicators work better on certain timeframes: - Chart Pattern & Market Structure: Best on daily/weekly - Buy Sell Signals V2: Works on all timeframes - Price Reversal Probability: Daily recommended  Solution: - Switch to daily chart - If indicator appears, it's timeframe compatibility issue - Refer to indicator documentation for recommended timeframes

Possible causes: - You modified default indicator settings - Example in docs uses different timeframe - Market conditions different from example  Solution: - Reset indicator to default settings:   - Click indicator name   Settings (gear icon)   Reset to defaults - Verify timeframe matches example - Remember: Same setup can produce different signals in different market environments

Important difference: - Historical bars: Signals calculated on CLOSE of bar (confirmed) - Real-time bar: Signals may appear/disappear as bar forms (not confirmed)  Solution: - Wait for bar close before acting on signal - On daily chart: Wait until 4:00 PM ET close - On 5-min chart: Wait for 5-min bar to close - Only trade confirmed signals (closed bars), not forming bars

Docs often show perfect multi-confirmation setups: - Real markets have conflicting signals more often - Example: Buy Sell V2 shows buy arrow, but MACD bearish divergence  Solution: - This is NORMAL and expected - Use 3-confirmation rule: Need 3+ indicators agreeing - If indicators conflict, skip trade (wait for clarity) - Don't force trades when signals mixed

Indicators perform differently by market regime: - Bull market: Trend-following signals work best - Bear market: Reversal signals work best - Choppy market: Most signals fail  Solution: - Check SPY trend before trading signals - Adjust strategy to market condition - In choppy markets, expect higher false signals (this is normal)

Required alert setup: 1. Right-click on chart   Add Alert 2. Condition: Select TradeDots indicator + specific condition 3. Options:    - "Once Per Bar Close" (recommended, avoids false signals)    - Notification: Email, SMS, Pop-up (check desired options) 4. Click "Create"  Common mistakes: L "Crossing" instead of "Crossing Up" (too broad) L Alert set to "Only Once" instead of "Per Bar Close" L No notification method selected

TradingView notification requirements: - Email alerts: Verify email in TradingView settings - Check spam folder (TradingView emails often filtered) - SMS alerts: Requires TradingView Premium (not available on Free/Pro) - Pop-up alerts: Browser must allow notifications from TradingView  Solution: 1. TradingView   Settings   Notifications 2. Enable desired notification types 3. Test with simple alert (e.g., "SPY crosses above 450") 4. If test alert works, TradeDots alerts should too

TradingView alert limits by plan: - Free: 1 alert - Pro: 10 alerts - Pro+: 30 alerts - Premium: 200 alerts  Solution: - Check active alerts count: TradingView   Alerts panel - Delete old/expired alerts to free up slots - Prioritize most important setups - Or upgrade TradingView plan

TradeDots indicators support:  Buy Sell Signals V2: Full alert support  Trend Following: Alert on strong/weak signals  Smart MACD: Alert on crosses and divergences  Price Momentum Reversal: Alert on reversal signals  Chart Pattern & Market Structure: Alert on ChoCh/BOS   Price Reversal Probability: Limited alert support (complex multi-condition)  Solution: - If indicator doesn't show alert option, use Alert Script or contact support - Workaround: Use Buy Sell Signals V2 as proxy (often aligns with other indicators)

Most common cause (90% of login issues)  Solution: - Double-check email (case-sensitive? typo?) - Try "Forgot Password" to reset - Check if you used Google/Apple/social login originally - Verify with receipt email to confirm account email

New accounts require email verification  Solution: - Check email for "Verify your TradeDots account" message - Check spam folder - Click verification link in email - If expired (>24 hours), request new verification email

After trial ends or payment fails: - Account still exists but access restricted  Solution: - Log in will show "Subscription Required" message - Re-subscribe or update payment method - AI App access restored immediately upon payment

Login requires cookies to maintain session  Solution: - Enable cookies in browser settings - Chrome: Settings   Privacy   Cookies   Allow all cookies (or whitelist tradedots.ai) - Try incognito mode (tests if extension blocking cookies)

Rare, only for Terms of Service violations: - Sharing subscription with others - Automated scraping of AI App - Abusive behavior  Solution: - Contact support to appeal suspension - Review Terms of Service

TradingView authenticates indicators via session token  Solution: - Log out of TradingView completely - Log back in - Refresh chart - Indicators should authenticate automatically

TradingView checks with TradeDots servers for active subscription  Solution: - Log in to tradedots.ai - Verify subscription status (Settings   Subscription) - If expired, renew subscription - Wait 5 minutes for sync between TradeDots and TradingView - Refresh TradingView chart

If indicator is locked (access not granted): - TradingView username not linked to TradeDots account - Indicators can't authenticate  Solution: - Go to your TradeDots Settings page - Link your TradingView username - Access should be granted within a few minutes - Contact [email protected] if still not working

Some networks block API calls to third-party services  Solution: - Try from different network (home internet, mobile hotspot) - If works from other network, whitelist tradedots.ai with IT department - Or use VPN to bypass network restrictions (then disable VPN once authenticated)

Close unnecessary tabs: - Each open tab consumes RAM - AI App updates real-time (CPU intensive)  Solution: - Close all tabs except TradeDots - Use dedicated browser window for trading - Restart browser daily

Extensions can slow down JavaScript execution: - Ad blockers - Privacy extensions - Video downloaders - Shopping comparison tools  Solution: - Disable all extensions - Test if AI App faster - Re-enable one at a time to identify culprit - Use extension "Enable/Disable" toggle for trading hours

Enable GPU acceleration in browser:  Chrome: - Settings   Advanced   System - Enable "Use hardware acceleration when available" - Restart browser  Firefox: - Options   General   Performance - Uncheck "Use recommended performance settings" - Check "Use hardware acceleration when available"

Old cache can slow down site:  Solution: - Clear cache: Ctrl+Shift+Delete   Select "Cached images and files" - Keep "Cookies" checked (stay logged in) - Choose "All time" range - Click "Clear data" - Refresh AI App

If using multiple tools simultaneously: - TradeDots AI App (real-time) - TradingView (real-time charts) - Broker platform (real-time quotes) - Discord/Stocktwits streams  Solution: - Reduce simultaneous real-time connections - Use AI App on one screen, charts on another (separate browser instances) - Close real-time social feeds during trading

More indicators = more calculations = slower performance  Recommendations: - Max 2 indicators per chart (Free plan) - Max 5 indicators per chart (Pro plan optimal) - Remove unused indicators  Solution: - Click indicator name   Remove - Save chart layout with fewer indicators - Create multiple chart layouts for different analyses (instead of all indicators on one chart)

Higher resolution = more candles = slower: - 4K monitor showing 1000 candles = very CPU intensive  Solution: - Zoom in (show fewer candles, e.g., 200-300) - Lower screen resolution (if on large monitor) - Use TradingView chart settings to limit max bars

TradingView   Settings   Appearance: - Disable "Animate price crossing scale marks" - Disable "Animate vertical crosshair" - Disable all unnecessary visual effects  Solution: - Static charts faster than animated - Trading doesn't need fancy animations

If performance critical: - Buy Sell Signals V2 instead of all 5 individual components - Smart MACD instead of default MACD + RSI + Stoch separately - Trend Following instead of MA + patterns + momentum separately  TradeDots indicators optimized, but still less taxing to use 2-3 comprehensive indicators than 6-8 basic indicators

TradingView default: Regular hours only (9:30 AM - 4:00 PM ET)  Solution: - Right-click chart   Settings - Check "Extended Trading Hours" - Click OK - Chart now shows pre/post-market data

On intraday charts (1-min, 5-min): - No trades = no candle - Gaps normal for low-volume stocks in early/late hours  Solution: - This is accurate data representation - Consider using higher timeframe (15-min, 1-hour) for smoother chart

TradingView occasional data gaps: - Exchange connectivity issues - Specific stock data feed problems  Solution: - Compare with other platforms (Yahoo Finance, broker chart) - If gap on all platforms, it's real (halt, circuit breaker) - If gap only on TradingView, report to TradingView support

Stock split causes price discontinuity: - Historical prices adjusted backwards - Creates visual "gap" on chart  Solution: - Check stock corporate actions calendar - If split/dividend, this is correct adjusted data - Use "Unadjusted" price data if need actual historical prices (TradingView settings)

Different platforms show different price types: - TradeDots AI App: Last traded price - Some brokers: Bid price (if no recent trades) - Others: Ask price or mid-point (bid+ask)/2  Solution: - All are "correct" but measuring different things - Use Last price for analysis (most common standard) - Variance <0.2% is normal and expected

Real-time vs delayed data: - TradeDots: Real-time (for subscribers) - TradingView Free: 15-minute delay - Yahoo Finance: 15-minute delay - Broker platform: Real-time  Solution: - Upgrade to TradingView Pro for real-time data - Or use broker platform for entries (real-time) - Use TradeDots/TradingView for analysis (slight delay acceptable)

Same stock can trade on multiple exchanges: - NVIDIA: NASDAQ primary, but also OTC - Price variance <1% normal  Solution: - Verify you're comparing same exchange - Use primary listing (NASDAQ for most US stocks)

Best mobile browsers:  Chrome (Android)  Safari (iOS)  Firefox (Android/iOS) L Samsung Internet (not optimized) L UC Browser (not supported)  Solution: - Use Chrome or Safari on mobile - Update browser to latest version

If layout looks broken:  Solution: - Pinch to zoom out (see full page) - Rotate device to landscape mode - Clear mobile browser cache - If on tablet, "Request Desktop Site" may work better

AI App requires stable connection for real-time updates  Solution: - Use WiFi instead of mobile data (faster and more stable) - If on mobile data, ensure good signal (3+ bars) - Close other apps using bandwidth

Current status: TradeDots is web-based only (no native app)  Workaround: - Add tradedots.ai to Home Screen (acts like app):   - Safari (iOS): Share   Add to Home Screen   - Chrome (Android): Menu   Add to Home Screen - Use TradingView mobile app for indicators (separate app)